Client Testimonial: Fixing a Faulty Heat Pump Installation
“We are extremely pleased with the solution. Now we can heat the house to whatever temperature we desire, and the whole system functions quietly with minimum fuss.”
Client Testimonial: Fixing a Faulty Heat Pump Installation for a Warmer, More Efficient Home
At Central Plumbing & Heating, we believe that a heat pump should work seamlessly, efficiently, and quietly - not leave homeowners battling freezing temperatures and sleepless nights. Unfortunately, not all installations are done right the first time, as Andy discovered when he had an air source heat pump (ASHP) installed by a national company.
For two years, Andy struggled with a system that failed to heat his home above 13.5°C in winter while running constantly and making so much noise at night that it disrupted his sleep. After exhausting all options with the original installer, he turned to our resident heat pump guru, Liam, for help.
The Problem: A Poorly Installed System
During our detailed assessment, Liam quickly identified the root of the issue:
❌ Undersized primary pipework restricting heat flow.
❌ A buffer tank causing unwanted distortion in the system.
❌ Two conflicting circulating pumps, fighting against each other instead of working together.
This setup not only wasted energy but also prevented the heat pump from operating efficiently, leading to higher running costs and an uncomfortable home.
The Solution: Reconfiguring the System for Maximum Performance
To bring the system up to standard, we carried out a full reconfiguration, including:
✅ Upgrading the pipework to the correct size to improve heat distribution.
✅ Removing the buffer tank to eliminate system distortion.
✅ Simplifying and reconfiguring the system layout to ensure smooth, efficient operation.
Throughout the process, clear communication was key. We explained each step, provided options that considered Andy’s previous financial commitment, and ensured that all work was done with care and respect for his home.
The Result: A Warm, Quiet, and Efficient Home
After our expert modifications, Andy’s home is now warm, comfortable, and quiet—just as it should be.
✔️ The house now reaches the desired temperature effortlessly in all seasons.
✔️ The heat pump runs quietly and efficiently, eliminating noise disturbances.
✔️ Lower running costs and improved performance mean the system now delivers the benefits it was supposed to from the start.
What Andy Had to Say
"We are extremely pleased with the solution. Now we can heat the house to whatever temperature we desire, and the whole system functions quietly with minimum fuss."
"Liam was first class from start to finish, he took the time to listen to us, and we will continue to use Central Plumbing & Heating in the future."
"Give CP&H the opportunity, and I doubt you will be disappointed—a company with sound, customer-focused ethics."
Struggling with a Faulty Heat Pump Installation? We Can Help!
If your heat pump isn’t performing as it should, we’re here to put things right. Whether you’re experiencing poor heat output, high running costs, or excessive noise, we can diagnose, reconfigure, and optimise your system for maximum comfort and efficiency.
📩 Get in touch today and let’s make your home warm, quiet, and energy-efficient—just as it should be.
